In one room the wifi is intermittent and sometimes disconnects because of weak signal. Scan complete, Tap continue. Tap Add a room, Tap the room you're in. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. SpeedHi BenHawkeye . Here you can change your network name (SSID) and password, choose which. Take control using. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. If you have no luck with the app you can call 0800 064 3850 to order. I have situated my router in the hall. I will send a private message - watch out for the purple envelope inviting you in. While connect to WiFi, Tap I’m ready. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. Tried chat via connect app but says it's all busy and to try later. After it has done this, it suggests that you 'rescan' the room. Switched On Families. Please let us know if you need any further help and we will be happy to assist. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Please let us know if you need any further help and we will be happy to assist. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Can I. Despite trying to use the connect app on multiple devices (and in the same room a. Options. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. on 17-07-2023 18:24. 0 Kudos. Wait 2 mintues for Scan. Wi-Fi pods - failed orders. Complaints. Sorry to see you are having problems ordering the wifi boosters. . Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Sign in to My Virgin Media. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Speed. Check out the purple envelope in the top right hand corner for a private message from me. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Pick a category to get started. Scan complete, Tap continue. Just - 5241257. TV on the go. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. Then Start the scan again. It will identify the blackspots and allow you to order one Pod to start with. Networking and WiFi. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. Apologies for the delay in responding. Networking and WiFi. . Hi. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. . While connect to WiFi, Tap I’m ready. I have merged them now. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Certainly a pod can help with this. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Stream from Virgin Media. Have you followed the set up instructions and troubleshooting that's detailed her. . Excludes broadband faults and broadband network outages. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. Security matters. Hi . Networking and WiFi. The app should detect low signal and allow you to order them straight. • View, manage and even order WiFi Pods*. And the pods should be delivered within 72 hours. Options. This link will help. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Then Start the scan again. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. If the scan picks up that you need a pod it will allow you to order some. Options. They are free on Volt, 1GB or Oomph bundles. We apologise for any frustration this experience may have caused. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. • Tap Add a room, Tap the room you're in. If you need any further help after doing this, let us know. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Use the VM connect app or give customer services a call. Kind regards. While connect to WiFi, Tap I’m ready. The mesh wifi pods now come with a speed guarantee . We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. 1 Kudo. I am going to send you a private message. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Scan complete, Tap continue. 1 ACCEPTED SOLUTION. However they can be chargeable depending what package you on. I would like to help you with this. 🌞QuickStart, set up and connections. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. . Virgin TV 360. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. It is not coming up on the virgin connect site. Hub5x Poor Wifi range, how to order wifi Pods. Subscribe to this message's RSS feed. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. Forum; Apps. AndChiron • 4 days ago. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Once I've got to that page, I'm taken to a screen to. Sorry to see you are having problems ordering the wifi boosters. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. · While connect to WiFi, Tap I’m. Hi , Thank you for your post and welcome back to our community forums. Up to 3 WiFi Pods if needed. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Then Start the scan again. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Take a screen shot of the results. The best way to get a pod order is download the Virgin Connect app, from here do a scan. 0 Kudos. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. And the pods should be delivered within 72 hours. Tap Start the scan. Thanks, Kath_F . It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Networking and WiFi. Start the Scan (do this in every room) Scan complete. I have the 1gb package, I have run the speed test which confirmed the. Virgin Media Community. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. 0 Kudos. Tried to order wifimax pod from my account but it asks me to chat to someone. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. I am on volt package so as far I know I can have them with no extra cost. QuickStart, set up and connections. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Virgin Media. The mesh wifi pods now come with a speed guarantee . Networking and WiFi. It's up to three in total depending upon coverage. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Tap Start the scan and then. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Account - Mobile. 0 Kudos. Just joined. Please help. Then Start the scan again. Hi @Zahra_m27 . Is this correct, if so is there anybody that can help. Manage Your Account. Our new WiFi Max service allows you to have up to 3 pods. Technical assistance just gets an AI that assumes there's a fault. We’re so confident in this technology that we’ve launched. Networking and WiFi. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Gaming Support. Wi-Fi Blackspots - How to order a Wi-Fi pod. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. you can order a WiFi Pod online – just run a test on your services first. How to perform the scan and order the wifi pods when using the Connect app. This will be available via the purple envelope on the top right of this page. To do this, you’ll need to wait until you receive your tracking email. In response to Lee_R. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Tap Start the scan. Virgin Mobile. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. I loose WiFi connection completely from half way down my hallway and need the signal to. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. They are free on Volt, 1GB or Oomph bundles. Sorry to hear that you've been unable to order your pod via connect app. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. 0 Kudos. Please look out for the private message and we can get. Tried to call but no go there either. Please remain in contact there and we will do our best to help. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. Thanks for posting and welcome back to the community. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. . Tap Start the scan. See where this Helpful Answer was posted. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Entertain me; Broadband Deals. Up to 3 WiFi Pods if needed. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Then Start the scan again. Thanks for confirming your details via private message @k850ilw. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. But VM connect doesn't work. Networking and WiFi. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Thanks for confirming your details via private message @k850ilw. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Can anyone advise please? We’ve ran several scans using the app of our home. I loose WiFi connection completely from half way down my hallway and need the signal to. Networking and WiFi. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. 😞 I will assist you on this and send a private message. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. I would like to place the order for you so I am going to pop you over a private message to take a few more details. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Thank you @Wytham. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. All the information you need to setup your first Pod or fix an issue can be found here. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. Thanks newapollo. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. This guide looks at how Virgin Media's. ) he went through and ordered the pod for me, so hopefully will come through and be free. Smart Wi-Fi Pod Support. And sorry that you require a pod. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Tap Start the scan and then. Networking and WiFi. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Virgin Media Community. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Manage Your Account. Options. Chatter and natter. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Tap Add a room, Tap the room you're in. I have a volt M200 package. Hm I did this through the app but was never walked through ordering the pods. Re: WiFi Pods order. Reply. Wait 2 mintues for Scan. I have done room tests and need pods but similarly cannot see how to order them. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I had my broadband installed on Sat March 4th. Just buy a Wireless Repeater ! - 5403097. The pods can only be sent out one at a time too. My Virgin Media. Our new WiFi Max service allows you to have up to 3 pods. If you have no luck with the app you can call 0800 064 3850 to order. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. . Networking and WiFi. The Virgin Media Connect app is the control unit for your WiFi. Security matters. - 5289462. Start the Scan (do this in every room. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. I'm going round in circles trying to get a pod online or within the My Connect app. Check out the purple envelope in the top right hand corner for a private. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Start the scan. . Signal does not reach my bedroom. On my android phone it just tells me it can't see the hu. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Simply sign into My Virgin Media and you will see your orders on your account dashboard. • Scan complete, Tap continue. If the scan picks up that you need a pod it will allow you to order some. on 04-05-2023 16:40. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Broadband. Hi J1882, Thank you for posting to us here on the Community. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. We would like to show you a description here but the site won’t allow us. However they can be chargeable depending what package you on. Tried to order wifimax pod from my account but it asks me to chat to someone. There's areas of my house that get no wifi signal. . Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. SpeedWait 2 mintues for Scan. Reply. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. To install a. If the scan picks up that you need a pod it will allow you to order some. While connect to WiFi, Tap I’m ready. If the scan picks up that you need a pod it will allow you to order some. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. . Hmmm thanks for that but that isn't quite how the conversation went. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Virgin Media. Stream from Virgin Media. Wait 2 mintues for Scan. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. Can anyone help. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I found out there should be an isolation box. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Scan complete, Tap continue. Account - Cable. Scan complete, Tap continue. WiFi Pods and Boosters. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. QuickStart, set up and connections. The pods are only free for volt customers and 1gig service. This does not seem correct, given we are. So you need to prove that you can't get 30 Mbps (3. Kind regards, Ilyas. My Virgin Media. 😊. Wait 2 mintues for Scan. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. Right from the. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. While connect to WiFi, Tap I’m ready. QuickStart, set up and connections. How to perform the scan and order the wifi pods when using the Connect app. • Tap Add a room, Tap the room you're in. Check out the purple envelope in the top right hand corner for a private message from me. I'm going round in circles here trying to order a WiFi Pod. Networking and WiFi. Tap Start the scan. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. While connect to WiFi, Tap I’m ready. In response to Chris_W1. High up (8ft) not any. TiVo. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. on 01-05-2023 13:10. Tap Start the scan. . Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. You can get your 1st one by signing up to WiFi max. However, the connect app directs me to the website, the website doesn't have an order link. Start the Scan (do this in every room) Scan complete. Ashleigh_C. Start the Scan (do this in every room) Scan complete. Stream from Virgin Media. I have arranged for your 2nd pod to be delivered and you can track this online. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Please let me know how you get on. If so, Tap Optimise. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. . You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Scan complete, Tap continue. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. If the scan picks up that you need a pod it will allow you to order some. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097.